If you’re visiting this page you likely encountered an issue while linking your Steam account or during a free game redemption. Below are error codes that can help diagnose what is going on.
Your Steam account is locked possibly due to too many incorrect login request. You may need to reset your password on Steam.
This is an error raised by Rainway when a login request was made without providing a valid username.
This is an error raised by Rainway when a login request was made without providing a valid password.
Attempting to authenticate with a Steam resulted in an error stating the provided username or password is incorrect.
The two factor verification code provided was not accepted by the launcher’s service. Please try again.
A captcha is required to interact with the service any further.
There have been too many recent activation attempts from your account or Internet address
The game is not available for purchase in this country or the key is limited to a certain region.
You already own a copy of the game you’re trying to claim.
Steam reported it was unable to redeem the game on your account. Usually this means something is wrong with the service, and you may need to wait.
Unfortunately, Steam accounts that have spent less than $15 cannot be linked to Rainway due to restrictions placed by Valve. You’ll need to increase your Steam Community ranking, or purchase some games.
It seems our system may have provided you with a game key that was redeemed elsewhere. Reach out to support and we’ll help you out!
Something unexpected happened. We logged the information to our developers, and you can reach out via our Discord for support.