If you’re visiting this page you likely encountered an issue while linking your Epic account or during a free game redemption. Below are error codes that can help diagnose what is going on.
Rainway was unable to link your Epic Account and you must log into the Epic Game Store on your computer to continue.
Your Epic Game Store account is limited / locked and Rainway is unable to link your account.
Your Epic account is locked possibly due to too many incorrect login request. You may need to reset your password on the Epic Games Store.
This is an error raised by Rainway when a login request was made without providing a valid username.
This is an error raised by Rainway when a login request was made without providing a valid password.
Attempting to authenticate with Epic resulted in an error stating the provided username or password is incorrect.
The two factor verification code provided was not accepted by the launcher’s service. Please try again.
A captcha is required to interact with the service any further.
There have been too many recent activation attempts from your account or Internet address
The game is not available for purchase in this country or the key is limited to a certain region.
You already own a copy of the game you’re trying to claim.
Epic reported it was unable to redeem the game on your account. Usually this means something is wrong with the service, and you may need to wait.
It seems our system may have provided you with a game key that was redeemed elsewhere. Reach out to support and we’ll help you out!
Something unexpected happened. We logged the information to our developers, and you can reach out via our Discord for support.